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About
Profile
I am an innovative and motivated business analyst and project professional based in Manchester, with eight years' experience delivering business change, IT and digital projects in the banking, insurance and charity sectors.
I work with businesses to reduce costs, increase sales and grow profits by balancing strategic and commercial focus with exceptional analysis, problem solving and project management skills. I've a breadth of experience across projects of all sizes and through every stage of the lifecycle, from initial shaping of the business case through to planning, development and rollout.
I've fulfiled a variety of roles within project teams over the years and take pride in being able to communicate complex ideas in a clear and simple way, bridging technical and business functions to quickly deliver real value.Availability
I will be available from 2014 for new contract opportunities.
Find out more
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Info
- Independent business analyst and project professionalInformation Technology and Services | Manchester, United Kingdom, GBSummary
Innovative and highly motivated business analyst with eight years' experience delivering business change, IT and digital projects in the banking, insurance and charity sectors.
Works with businesses to reduce costs, increase sales and grow profits by balancing strategic and commercial focus with exceptional analysis, problem solving and project management skills.
Experienced in all stages of the project lifecycle, from initial shaping of the business case through to planning, development, testing and rollout. Effective in managing business readiness activity to ensure a seamless transition from project into business as usual.
Exceptional communication skills; able to make the complex seem simple, visually and verbally.
Natural leader and team player; able to inspire, motivate and coach others to deliver great results.
Experience- 2012 - PresentIndependent Business Analyst and Project Professional / Applied Spark Ltd
Responsible for leading business analysis activity on key projects for clients in the financial services sector, specialising in requirements gathering, process improvement, business readiness, communications and training.
2012 to present: Lloyds Banking Group - Issues Under Management Project
- 2010 - 2012Project Manager / The Co-operative Banking Group
Responsible for end-to-end management and business analysis activity across a wide range of banking and insurance projects with a focus on:
- shaping/initiating new projects
- requirements gathering
- process and performance improvement
- managing business readiness activity for large projects and programmes
- communications and training strategy and managementKey projects:
- Mobile Banking project (www.co-operativebank.co.uk/mobile)
- Banking Transformation programme
- HSBC Merchant Services project
- IT and Change Team Colleague Engagement project - 2007 - 2010Business Analyst / The Co-operative Banking Group
Led analysis and business readiness activities across a range of major e-commerce, payments and regulatory projects for The Co-operative Bank.
Key projects:
- Faster Payments Programme
- Payment Services Directive project
- Home Insurance Online Transformation project (www.co-operativeinsurance.co.uk/home) - 2004 - 2007Business Analyst / British Red Cross
Led a number of business change projects to improve the performance of a newly established customer service and operations centre, involving process re-engineering, team restructuring, outsourcing and staff learning and development.
Successfully managed a number of IT and digital projects including the delivery of a new first aid training website, the introduction of integrated telephony hardware and software for a contact centre, and the implementation of new back office course booking software.
Key projects:
- First Aid Training Website project (www.redcrossfirstaidtraining.co.uk)
- Project Diamond (new back end training course booking software)
- Telephony Stabilisation and Management project
- Operations Team Restructure project
- Knowledge Management and Contingency Planning project
Education-
2001 - 2004University of Manchester - Institute of Science and TechnologyBSc (Joint Hons) in Computing & Geography
Additional Information-
Websites:
